Asuransi Astra’s flagship product that provides comprehensive protection for your car.

New Claim

Easy Claiming via Various Channel

GARDA MOBILE OTOCARE

Easy claim on your smartphone. Available at Google play store and App store

GARDA AKSES 24-HOUR

Simply call 1 500 112 and our customer service will help you with your claim report.

ONLINE CLAIM

Access our online claim form whenever and wherever to submit your claim report through our website.

STRATEGIC SERVICE POINTS

Visit our branch office/Garda Center that is available at numerous shopping centers for claim services. See location detail.

Emergency Assistance Service

Garda Siaga - Layanan darurat kendaraan bermotor dari Asuransi Astra - Emergency Roadside Assistance

Specifically designed to handle emergency situations, Garda Siaga provides Emergency Roadside Assistance (ERA) services with towing and carrying units and Emergency Medical Assistance (EMA) with ambulance units.

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See The Action

24-Hour Contact Center

At Garda Akses, you can find out about product information, closing application, insurance policy renewal service, claim report service, and emergency assistance service 24/7.

Operator Call Center 24 Jam - Garda Akses

Workshop Warranty & Genuine Spare parts

To ensure the quality of our repair service, we are using genuine and quality spare parts, and provide six months warranty for any paintwork. We have more than 500 workshop partners nationwide to help us give you peace of mind.

Enjoy a variety of premium services that make us the most-admired vehicle insurance in Indonesia.

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New Claim

Protection Type

Comprehensive

Covers the risks for partial loss/damage and total loss caused by all risks not excluded in the policy.

Total Loss Only

Covers the risks caused by theft and damage if the repair cost is equal to or exceed 75% from the vehicle price immediately prior to the loss.

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Claim Procedure

INCIDENT REPORT

Customers file the chronology of the incident and complete the claim form.

VEHICLE SURVEY

The surveyor will inspect the damage and determine the repair plan.

WORK ORDER

The result of the survey will be studied and customer will receive Work Order.

VEHICLE REPAIRS

The workshop will repair the vehicle based on the issued Work Order.

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Join our professional marketer network and enjoy various advantages in Garda Oto partnership program.

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